PRIVACY POLICY

Last Updated: 11 August 2026

All Solutions Locksmiths respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how All Solutions Locksmiths collects, holds, uses and discloses personal information when you visit our website, contact us, request a quote or use our locksmith services.

1. Who We Are

All Solutions Locksmiths provides mobile residential, commercial and automotive locksmith services across Campbelltown, Macarthur, Liverpool and surrounding areas of South West Sydney.

Business details:

All Solutions Locksmiths
ABN: 57 866 304 300
NSW Master Licence: 407733417
16 Cape Banks Drive
Harrington Park NSW 2567
Phone: 0414 439 142
Email: info@allsolutionslocksmiths.com.au
Website: https://www.allsolutionslocksmiths.com.au/

2. Our Approach To Privacy

We handle personal information in accordance with this Privacy Policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Some small businesses may be exempt from parts of the Privacy Act. Regardless of whether an exemption applies, we take reasonable steps to protect the personal information entrusted to us.

3. What Personal Information We Collect

Depending on how you contact us and the service you require, we may collect:

• Your name

• Telephone number

• Email address

• Home, business or service address

• Details submitted through our website forms

• Information you provide by telephone, email, SMS or social media

• Details about the locksmith service you require

• Property, lock, key or security-system information

• Vehicle make, model, registration or key information

• Preferred appointment times

• Quotes, invoices, payment and transaction records

• Communications between you and All Solutions Locksmiths

• Photographs or videos relevant to quoting or completing a job

• Feedback, reviews and complaint information

• Website usage information, including IP address, browser type, device information and pages visited

For certain locksmith services, we may also ask for identification or evidence showing that you own, occupy or are authorised to access a property, business premises, or vehicle.

We only request this information where reasonably necessary to verify authority, protect property and provide locksmith services safely and lawfully.

Please do not provide copies of identification unless we request them and explain why they are needed.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Call, email or send us an SMS

• Submit a website contact or quote form

• Request emergency locksmith assistance

• Ask us to provide a quote

• Book or receive a locksmith service

• Send photographs or job information

• Contact us through social media

• Pay an invoice

• Leave a review, testimonial or complaint

We may also receive information from an authorised representative, property manager, landlord, tenant, strata manager, insurer, roadside-assistance provider, employer, family member or another person arranging a service on your behalf.

If you provide us with another person’s information, you should have their permission to do so.

5. Why We Collect And Use Personal Information

We may collect, hold and use personal information to:

• Respond to enquiries

• Provide quotes and advice

• Confirm a customer’s identity or authority to access property

• Schedule and complete locksmith work

• Attend emergency lockouts

• Communicate about bookings, arrival times and job requirements

• Supply and install locks, keys and security products

• Process payments and issue invoices

• Maintain service and warranty records

• Respond to questions, complaints or disputes

• Protect customers, property, our workers and the public

• Detect or prevent suspected fraud, unlawful entry or other illegal activity

• Comply with licensing, insurance, taxation and other legal obligations

• Improve our website, services and customer experience

• Maintain the security and operation of our website

• Send service updates or marketing communications where permitted

We will not use personal information for an unrelated purpose unless you consent or the use is permitted or required by law.

6. Proof Of Identity And Authority

Because locksmith services can involve entry to homes, businesses, vehicles, and other secured property, we may need to verify your identity and authority before beginning work.

Depending on the situation, we may ask to inspect appropriate identification, proof of address, vehicle registration, tenancy information, ownership documentation or written authorisation.

If we cannot reasonably verify that you are authorised to request the work, we may refuse or delay the service. We do this to protect property owners, occupants, customers and the wider community.

We will only record or retain identification details where reasonably necessary for verification, security, legal, insurance or dispute-resolution purposes.

7. Website Forms

When you submit a form through our website, the information you enter is sent to us so we can respond to your enquiry or quote request.

If you do not provide the requested information, we may not be able to respond properly, prepare an accurate quote or provide the requested service.

Do not include passwords, alarm codes, access codes, banking details or other highly confidential security information in a general website form.

For urgent or security-sensitive matters, call us directly on 0414 439 142.

8. Cookies And Website Information

Our website may use cookies and similar technologies to operate correctly, remember user preferences, understand website performance, prevent spam and improve visitor experience.

A cookie is a small data file stored on your device. Cookies may collect technical information such as:

• Your IP address

• Browser and device type

• Referring website

• Pages visited

• Approximate location

• Date and time of visits

• Interactions with website features

Some information may be collected through website hosting, security, analytics, embedded maps, social-media links or other third-party services.

You can adjust your browser to block or delete cookies. Blocking some cookies may affect how the website operates.

9. Analytics And Third-Party Services

We may use reputable third-party providers to support our website and business operations. These may include providers of:

• Website hosting

• Website maintenance and security

• Email and telecommunications

• Contact forms and spam protection

• Analytics and website-performance measurement

• Mapping and navigation

• Accounting and payment processing

• Cloud storage and data backup

• Marketing or advertising, where applicable

These providers may collect or process limited information when performing services for us. Their handling of information may also be governed by their own privacy policies.

10. When We May Disclose Personal Information

We may disclose personal information when reasonably necessary to:

• Employees, contractors or tradespeople assisting with a job

• Website, technology, communications or cloud-service providers

• Payment, bookkeeping, accounting or professional advisers

• Insurers or claims advisers

• Property managers, landlords, strata managers or businesses where they arranged or authorised the service

• Roadside-assistance providers or insurers where they arranged the service

• Police, emergency services, regulators, courts or government authorities when required or authorised by law

• Protect a person, property or the security of premises

• Investigate suspected fraud, unlawful access or illegal activity

• Manage a complaint, insurance claim, legal matter or payment dispute

We do not sell or rent customer lists or personal information to third parties.

11. Overseas Storage And Processing

Some third-party technology, email, analytics, hosting, backup or cloud-service providers may store or process information outside Australia.

The countries involved can vary depending on the provider and its infrastructure. Where reasonably practicable, we select reputable providers and take reasonable steps to ensure personal information is handled appropriately.

By using our website or communicating with us electronically, you acknowledge that information may be processed or stored through service providers located outside Australia.

12. Direct Marketing

We may use your contact details to send relevant service reminders, business updates or promotional communications where you have consented or where otherwise permitted by law.

You can opt out at any time by:

• Using the unsubscribe option provided in the communication

• Replying and asking us to stop

• Calling 0414 439 142

• Emailing info@allsolutionslocksmiths.com.au

We will process an opt-out request within a reasonable period. We may still send communications required to complete an existing booking, job, payment or warranty matter.

13. Payment Information

All Solutions Locksmiths accepts payment by:

• Direct bank deposit

• PayID

• Cash

We do not accept credit cards or debit cards and do not collect, process or store card details.

When paying by direct deposit or PayID, limited transaction information—such as the payer’s name, payment reference, amount and payment date—may appear in our banking records. We use this information to confirm payment, issue receipts, maintain accounting records and meet our taxation and legal obligations.

Please use only the bank account or PayID details provided directly by All Solutions Locksmiths. If you receive an unexpected request advising that our payment details have changed, contact us on 0414 439 142 before making payment.

14. How We Protect Personal Information

We take reasonable physical, administrative and technical steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

These measures may include controlled access, password protection, device security, reputable service providers, secure disposal and limiting access to people who reasonably need the information.

No internet transmission or electronic-storage system can be guaranteed to be completely secure. If you believe information you have provided to us may have been compromised, contact us immediately.

15. Data Breaches

If we become aware of a suspected data breach, we will assess and respond to it promptly.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Maintain business and warranty records

• Meet taxation, accounting, insurance and legal requirements

• Resolve complaints or disputes

• Protect customers, property and our legitimate business interests

When information is no longer reasonably required, we take reasonable steps to securely destroy or de-identify it, unless we are legally required to retain it.

17. Remaining Anonymous

You may make a general enquiry without identifying yourself where it is lawful and practical.

However, we will normally need accurate contact, location and authority information before attending a property, opening a lock, producing certain keys or completing other security-related work.

18. Accessing Or Correcting Your Information

You may ask us to:

• Confirm whether we hold personal information about you

• Provide access to personal information we hold about you

• Correct information that is inaccurate, incomplete or out of date

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

In some circumstances, we may be legally permitted to refuse access. If that occurs, we will explain the reason where it is lawful and reasonable to do so.

We do not normally charge for an access or correction request. We may charge a reasonable administrative cost where permitted, after telling you about the proposed cost.

19. Privacy Questions And Complaints

If you have a privacy question, concern or complaint, please contact:

Privacy Contact
All Solutions Locksmiths
16 Cape Banks Drive
Harrington Park NSW 2567
Phone: 0414 439 142
Email: info@allsolutionslocksmiths.com.au

Please provide enough information for us to understand and investigate the matter.

We will acknowledge and investigate a privacy complaint within a reasonable time. We aim to provide a response within 30 days. If more time is needed, we will let you know.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au/
Phone: 1300 363 992

The OAIC will generally expect you to raise the matter with us first and allow us a reasonable opportunity to respond.

20. External Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, content or security practices of external websites.

You should review the privacy policy of a third-party website before providing personal information through it.

21. Changes To This Privacy Policy

We may update this Privacy Policy when our services, website technology, business practices or legal obligations change.

The latest version will be published on our website with the updated date shown at the top. We encourage you to review this page periodically.